Returns and Exchanges

Return Policy

Please read carefully to ensure eligibility:

Return Policy

Eligible items may be returned for store credit only.

Items must be returned within 30 days of delivery. 

Sale items, gift cards, free or promotional (gift with purchase) items, swimwear, bodysuits, and accessories (hats and jewelry) are FINAL SALE and not eligible for a return. Blu Ash will not accept any returns after 30 days. Once your item has been received and reviewed, you will receive a refund or store credit via email. 

Store credit expires after one year. 

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, smells and wear) with all Blu Ash and product tags attached. We do not accept items that are worn, washed, altered or that fall underneath the aforementioned items that are ineligible for returns. 

PLEASE NOTE: Your store credit will include the cost for the item(s) only. Not original shipping fees. 

We do not offer free returns currently, thus return shipping costs are the customer's responsibility. A restocking fee of 50% will be assessed on orders that are: 

  • Refused by the customer at the time of delivery or 
  • Returned due to an undeliverable address 


Defective/damaged items must be reported within 2 days of package receipt, if not reported we will not issue store credit. If you believe you have received incorrect merchandise, please contact us within 24 hours of receiving your package.

If you received a defective/damaged item or incorrect item, we'll happily replace it. 

Faulty items will be exchanged for the same type of product in the same size (if still available). Please contact customer service FIRST by sending an email to


Please email us at with your full name and order number.


Please contact with order details