Please read carefully to ensure eligibility:
Eligible items may be returned for store credit only.
Items must be returned within 14 days of delivery.
Sale items, gift cards, free or promotional (gift with purchase) items, swimwear, bodysuits, and accessories are FINAL SALE and not eligible for a return. Blu Ash will not accept any returns after 14 days. Once your item has been received and reviewed, you will receive store credit via email.
Store credit never expires.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Blu Ash and product tags attached. We do not accept items that are worn, washed, altered or that fall underneath the aforementioned items that are ineligible for returns.
PLEASE NOTE: Your store credit will include the cost for the item(s) only. Not original shipping fees.
We do not offer free returns currently, thus return shipping costs are the customer's responsibility. A restocking fee of 50% will be assessed on orders that are:
DEFECTIVE/ DAMAGED ITEMS
Defective/damaged items must be reported within 2 days of package receipt, if not reported we will not issue store credit. If you believe you have received incorrect merchandise, please contact us within 24 hours of receiving your package.
If you received a defective/damaged item or incorrect item, we'll happily replace it.
Faulty items will be exchanged for the same type of product in the same size (if still available). Please contact customer service FIRST by sending an email to email@example.com.
STILL HAVE QUESTIONS?
Please email us at firstname.lastname@example.org with your full name and order number.
Please contact email@example.com with order details